Politica de confidențialitate
We take all necessary efforts to ensure that our processing of your personal data meets the standards of EU General Data Protection Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016.
If you do not agree to all the terms and conditions of this Policy, please do not use the Website.
Collection of Information
On various occasions you may be asked for certain types of personal data, such as:
your current geolocation.
We hope that you will provide us with this information. However, if you do not want to disclose your personal data to us, please do not submit it. This means that in some cases we will not be able to provide you the service you have requested. By submitting your personal data on our Website you agree and give your consent to us for collecting, processing, using, storing and disclosing your personal data.
We may also collect technical information from you when you visit the Website (e.g. IP address, browser type, domain name, the date and time of visits, the pages viewed, time spent at our Website etc.). This information is collected and analyzed in the aggregate in order to improve the functioning and content of the Website. You can find more information in section about Cookies of this Policy.
Please, note, we do not collect any sensitive information about you.
We may expand the list of personal data requested from you by amending this Policy.
Use of Information
We use information provided by you for a variety of purposes:
fulfill your application/order on our Website, i.e. to provide information about your order to selected restaurant;
create User account on our Website;
understand and meet your needs and preferences;
develop new and enhance existing service and product offerings;
monitoring and analyzing trends, statistics, usage and activities in connection with our Website;
marketing purposes (add you to our e-mail/sms subscription list, send you promotional materials, new offers, direct marketing, advertising, etc.);
meet legal and regulatory requirements.
Your technical information may be used to analyze trends and statistics, enhance the Website’s operation, and serve content and advertisements.
We will process your personal data legally and fairly and not use it outside the purposes of which we have informed you. So far as we are able we shall ensure that all of your personal data is accurate and up to date. Personal data processing will be carried out the following life cycle (collection, systematization, accumulation, storage, update (update, modify, exploit, distribute), including transfer), depersonalization, blocking, destruction of personal data.
We ask for your name to know who will accept and pay the order from restaurant;
We ask for your phone number to make a verification of your registration (User account) on our Website or application; to confirm your order and for unexpected situations (for example, your order can not be delivered on time);
We ask for your e-mail because your e-mail address is your unique identifier in User account on our Website; also we can use it for informing you about the order if it is impossible to reach you by phone; our promotional material also may be sent to you by e-mail;
We ask for delivery address to inform the restaurants where to deliver the order;
We ask for your geolocation to inform you which restaurants are closest to you.
Storage of personal data
Data provided to us is stored in accordance with applicable laws at secure locations in EU. We take reasonable steps to ensure that the personal information we collect about you remains accurate, timely, and secure.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure and while we strive to protect your personal information, we cannot guarantee or warrant its complete security. We shall not be responsible for losses that you or any person may suffer as a result of a breach of confidentiality in respect to your use of the Website or any information you transmit to the Website. Also, we do not assume any responsibility for the data you submit to or receive from us through the Internet or for any unauthorized access or use of that information and we cannot and do not guarantee that information communicated by you to us or sent to you by us will be received or that it will not be altered before or after its transmission to us.
You agree to not hold us and our respective past, present and future employees, officers, directors, contractors, consultants, advisers, equity holders, suppliers, vendors, service providers, parent companies, subsidiaries, affiliates, agents, representatives, predecessors, successors and assigns (collectively, the “our Parties”) liable for any loss or damage of any sort incurred as a result of any misappropriation, interception, modification, deletion, destruction or use of information provided through our Website.
Please, note that we store your personal data for the entire period while you use our Website or mobile application from time to time. All provided personal data are kept in User account. Personal data that you provided to us are displayed in User account, which allows you to carry out orders through our service without unnecessary registrations and loss of time for completing information about yourself. If you do not use our Website or mobile application for 2 years, we will delete your personal data due to the lack of processing purposes.
Transfer of personal data
We will only transmit your personal data to partner restaurants in which you made an order through our Website. Partner restaurants can share your information with the third parties and individuals who related to execution of the order (i.e. call-center, delivery services, payment processors, etc.).
Please, note that your personal data may be shared with other our affiliate, parent, daughter, subsidiary, branch, representative companies who care implementation of your order in another countries. We guarantee that these companies protect your personal data at the same confidential level.
Please, note that we provide your information to our partner restaurants only for the purposes of fulfilling your order. If you receive any promotional or unwanted mails form restaurants, please, make claims to the restaurant, because we can not control their actions.
Disclosure of personal data
We may disclose information that we collect about you should we have reason to believe that:
it is necessary to identify, contact, or bring legal action against persons or entities who may be causing harm to you, us, or others;
it is necessary because of official inquiry of governmental authorities;
it is necessary securing compliance with law's provision or with requirements of judicial proceedings concerning us;
we may also disclose information when we believe the law requires it.
Access or corrections to your information
You are able to correct, update or change your personal data provided to us in User account, except e-mail address. E-mail address is a unique identifier in our system and it can not be changed. Unfortunately, if you want to use our Website with another e-mail you need to register again on our Website.
In addition, you may request us to delete your personal data from our database. You can make a request to terminate the processing of your personal data in User account, and we will terminate processing it. We will use commercially reasonable efforts to accommodate all such requests.
You may also opt out of receiving e-mail promotional communications from us at any time by following the instructions in those communications. You may opt out from sms promotional communication in User account. Please, note that we need 7 days to delete your e-mail address or phone number from our mailing list. If you opt out, we may still send you non-promotional communications, such as technical notices, support or administrative notifications or information about changes to this Policy.
You also has other rights, which are provided to you by EU data protection law, including but not limited to: to request access and have free access to your personal data that have been provided to you and that have been subject to processing; to be aware of the amendments made to the terms of this Policy in an efficient manner before the implementation of new amendments or, otherwise, of the new information processing policy; to have easy access to the text of this Policy and its amendments and etc.
If you have any request, complaint or claim (hereinafter “request”) to us in relation to processing of your personal data by us, please, send it to our contact e-mail from your contact e-mail, which was indicated by you on our Website. You e-mail must contain:
your name and other personal data, which was provided by you on our Website to help us to identify you;
description of the facts that give rise to the request and the purpose sought (update, correction or deletion, or fulfillment of duties).
We consider all requests from you within 14 days. Before answering your request, will shall verify your identity and find your personal data in our database. If your request or information provided is incomplete, we will request additional information for your identification, which shall be provided by you within 5 days of receipt of the claim to remedy the failures. If you fail to submit the required documentation or information within 5 days, you shall be deemed to have waived the request. Once your request has been received with complete information, the 14 days’ term will start again. When it is not possible to answer your request within such term, we will inform you about he reasons for the delay and of the date when your request will be dealt with, which in no case may exceed 30 days following the expiration of the first term.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
From cookies we can obtain your IP address, your geo, browser type, domain name, the date and time of visits, the pages viewed, time spent at our Website, etc.
Most web browsers are set to accept cookies as a default. You may wish to opt out by turning off cookies (please refer to the help menu on your browser).
The prohibition and/or the erasing of cookies by you can lead to (i) full or partial impossibility for you to access the Website or the services provided by us through our Website; (ii) changing or removing the preferences previously set by you on the Website, and/or (iii) considerably worsen the quality of the our services. We do not take responsibility and are not liable for such consequences.
Protection of Children
The Website is a general audience website that is designed or targeted to people at least 18 years of age. We do not knowingly collect, use, or disseminate any personal data from children under the age 18. If, however, we become aware that personal data regarding a child under the age of 18 has been collected on the Website we will make reasonable efforts to delete it from our records immediately.
Modifications to Policy
Questions or comments or how to contact us
If you have any questions about this Policy, please contact us at firstname.lastname@example.org.